Official WhatsApp Business PartnerConnect WhatsApp to Intercom in 3 minutes
Millions of WhatsApp conversations managed monthly
Does this sound familiar?
Managing WhatsApp support outside of Intercom is costing you time and customers.
- Your customers are on WhatsApp, but your team is on Intercom
- Customer info and context are scattered across devices and tools
- You have poor visibility into your team's WhatsApp chats.
- Your Intercom automation rules don't work for WhatsApp customers.
Bring WhatsApp into Intercom
Receive and reply to WhatsApp messages from your customers right inside Intercom.
Why use Octopods for Intercom + WhatsApp?
The integration you need to manage WhatsApp conversations at scale, directly from your customer service platform
Native Intercom experience
- WhatsApp messages appear as standard Intercom conversations
- Use assignments, tags, internal notes
Proactive WhatsApp messaging
- Send approved WhatsApp templates
- Reach out to your Intercom contacts proactively through WhatsApp
Reliable, secure integration
- Meta Verified Partner
- Built on official APIs
How teams use the WhatsApp Intercom Integration
Manage WhatsApp messages from your Intercom inbox for a better customer and team experience
Customer service
Handle customer conversations from WhatsApp directly in Intercom
Sales follow-up
Follow up with customers on WhatsApp & sync customer information to Intercom
Order management
Send order and delivery updates proactively on WhatsApp using templates
Reminders + notifications
Use incoming or outgoing WhatsApp messages to trigger Intercom workflows
Frequently asked questions
Common questions about the Intercom WhatsApp Integration
Ready to integrate WhatsApp with Intercom?
Sync all WhatsApp conversations to your Intercom inbox in a few minutes
Available on the Intercom App Store