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Official WhatsApp Business Partner

Connect WhatsApp to Intercom in minutes

Reply to every WhatsApp message from your Intercom inbox.

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  • Meta Tech Provider
  • 7-day free trial
WhatsApp
Intercom

WhatsApp → Intercom

Does this sound familiar?

  • Customers are on WhatsApp, your team is on Intercom
  • Context is scattered across devices and tools
  • No visibility into your team's WhatsApp chats
  • Intercom automation rules skip WhatsApp customers

Bring WhatsApp into Intercom

Get started
Setting up the Intercom WhatsApp integration by connecting WhatsApp Business accounts in Octopods
In Octopods, you connect your WhatsApp Business accounts with Meta's login.

why teams connect them

Why use Octopods for Intercom + WhatsApp?

Assignments, tags and notes work as usual
Send approved templates to Intercom contacts
Meta Tech Provider, built on the official WhatsApp Business Platform
Customer Support
via WhatsApp
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Do you support rich media?
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Yes! Images, videos, PDFs and voice notes.
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Lead Qual: HighASAssigned to Sales

who uses it

How teams use WhatsApp in Intercom

Working with customer groups? Explore WhatsApp Groups in Intercom

  • Customer service

    Handle WhatsApp conversations in Intercom.

  • Sales follow-up

    Follow up on WhatsApp, sync details to Intercom.

  • Order updates

    Send order and delivery updates with templates.

  • Reminders

    Trigger Intercom workflows from WhatsApp messages.

what customers say

What customers say about Octopods

Reviews from Capterra

  • Capterra

    Fast, hands-on onboarding. WhatsApp in Intercom without the headache

    We needed to migrate our WhatsApp number and get it working with Intercom and Customer.io, and the Octopods team made the whole thing painless. They got us onboarded within days, set up a personal call, and walked us through every step: the WhatsApp migration, the Intercom connection, and the Customer.io setup. Everything has worked exactly as promised since day one.

    Dima K.
    CIO · Computer Software
    Read on Capterra

short answers

Frequently asked questions

Yes. With a WhatsApp Business API integration, WhatsApp messages appear directly in the Intercom inbox, where your team can reply, assign conversations, add tags, and use standard Intercom workflows.

With Octopods you keep your own WhatsApp Business Account, keep using the WhatsApp Business app with Coexistence, answer WhatsApp group chats, and add other messaging apps to the same inbox. With Intercom's native WhatsApp, the number is registered to Intercom's account, the app account has to be deleted first, and group chats aren't supported. See Intercom native WhatsApp vs Octopods.

Usually the number is already tied to another WhatsApp Business App or API provider. WhatsApp only allows one provider per number. Other common issues include missing business verification or number types that aren’t supported.

Yes. With Octopods, outreach uses approved WhatsApp templates and follows WhatsApp’s 24-hour messaging rules. See sending WhatsApp template messages from Intercom.

You need a WhatsApp Business API provider. Once your number is registered, you can link the provider to Intercom, verify the phone number, enable templates, and start routing WhatsApp messages into the Intercom inbox.

Ready to integrate WhatsApp with Intercom?

Start your 7-day free trial.

Connect WhatsApp to Intercom

Available on the Intercom App Store