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WhatsApp Tech Partner
Intercom WhatsApp integration connected in minutes
The Intercom WhatsApp integration lets your team reply to every WhatsApp message from the Intercom inbox.
- WhatsApp Tech Partner
- 7-day free trial
WhatsApp → Intercom
Does this sound familiar?
- Customers are on WhatsApp, your team is on Intercom
- Context is scattered across devices and tools
- No visibility into your team's WhatsApp chats
- Intercom automation rules skip WhatsApp customers
Bring WhatsApp into Intercom
why teams connect them
Why use Octopods for Intercom + WhatsApp?
who uses it
How teams use WhatsApp in Intercom
Working with customer groups? Explore WhatsApp Groups in Intercom. Using HubSpot as well? See WhatsApp for Intercom & HubSpot.
Customer service
Handle WhatsApp conversations in Intercom.Sales follow-up
Follow up on WhatsApp, sync details to Intercom.Order updates
Send order and delivery updates with templates.Reminders
Trigger Intercom workflows from WhatsApp messages.
- Capterra
Fast, hands-on onboarding. WhatsApp in Intercom without the headache
We needed to migrate our WhatsApp number and get it working with Intercom and Customer.io, and the Octopods team made the whole thing painless. They got us onboarded within days, set up a personal call, and walked us through every step: the WhatsApp migration, the Intercom connection, and the Customer.io setup. Everything has worked exactly as promised since day one.
Read on CapterraDima K.CIO · Computer Software
see it working
How to reply to WhatsApp messages from Intercom
What the demo shows:
- A customer sends a message on WhatsApp.
- It arrives as a conversation in your Intercom inbox.
- An agent replies from Intercom.
- The customer gets the reply on WhatsApp.
step-by-step guides
Intercom WhatsApp integration setup guides
guides by team
Intercom WhatsApp integration guides by team
- Intercom WhatsApp integration for sales teamsFollow up on leads and deals over WhatsApp from Intercom.
- Intercom WhatsApp integration for customer supportRun WhatsApp support from the shared Intercom inbox.
- Set up WhatsApp templates in IntercomTemplate types, Meta approval and how to send them.
- WhatsApp template examples for IntercomReady-to-use templates for common customer messages.
- WhatsApp chatbots in IntercomBot flows and use cases for WhatsApp in Intercom.
- How the Intercom WhatsApp integration worksWhat it does and how WhatsApp runs inside Intercom.
short answers
Intercom WhatsApp integration FAQs
For the Intercom WhatsApp Business integration you need a Meta Business account with a WhatsApp Business Account (you can create one in Meta Business Manager), and a phone number. Use a number that isn't on the WhatsApp app and can receive a verification code by SMS or call, or keep a number you already use in the WhatsApp Business app with Coexistence. Once it's connected, your whole team answers WhatsApp from the shared Intercom inbox instead of one phone on WhatsApp Web.
Yes. With a WhatsApp Business API integration, WhatsApp messages appear directly in the Intercom inbox, where your team can reply, assign conversations, add tags, and use standard Intercom workflows.
Yes, with a WhatsApp integration. To add WhatsApp to Intercom, connect your WhatsApp Business number in Octopods with Meta's login. Messages then arrive as conversations in your Intercom inbox, and WhatsApp works in your Intercom help desk like email and chat.
It depends on how your team works. Intercom's native WhatsApp registers the number to Intercom's account. Octopods is a WhatsApp app and connector for Intercom: choose it when you want to keep your own WhatsApp Business Account, keep using the WhatsApp Business app on the same number, answer group chats, or add other messaging apps to the same inbox.
With Octopods you keep your own WhatsApp Business Account, keep using the WhatsApp Business app with WhatsApp coexistence, answer WhatsApp group chats, and add other messaging apps to the same inbox. With Intercom's native WhatsApp, the number is registered to Intercom's account, the app account has to be deleted first, and group chats aren't supported. See Intercom native WhatsApp vs Octopods.
Usually the number is already tied to another WhatsApp Business App or API provider. WhatsApp only allows one provider per number. Other common issues include missing business verification or number types that aren’t supported.
Yes. With Octopods, outreach uses approved WhatsApp templates and follows WhatsApp’s 24-hour messaging rules. See sending WhatsApp template messages from Intercom.
Subscribe to the Octopods WhatsApp plan, choose WhatsApp in Octopods and click Login with Facebook Business Manager. Pick or create your WhatsApp Business Account and number, register the number on the Cloud API, then click Activate Channel. From then on, WhatsApp messages arrive in your Intercom inbox and your team replies from there.
Available on the Intercom App Store