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Leading HubSpot Partner

Connect WhatsApp to your HubSpot Inbox

Answer WhatsApp, Telegram, Instagram and other messaging apps from your HubSpot inbox.

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  • No credit card required
  • 7-day free trial
Octopods connects Instagram, Messenger, WhatsApp, Telegram, TikTok, Slack, Twilio SMS, LINE to HubSpot. Customer messages flow through Octopods into your inbox, and your replies flow back to the customer's channel. Microsoft Teams, Discord, RCS are shown as coming soon.

trusted by HubSpot teams

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inside the inbox

Built for HubSpot teams

every channel

Connect the channels your customers use

Facebook Messenger and Slack are available on request.

three quick steps

Get started in minutes

  1. 1step 1

    Install Octopods

    Find us on the HubSpot App Marketplace

  2. 2step 2

    Connect channels

    Pick the apps to add to your inbox

  3. 3step 3

    Start chatting

    Messages from every connected app arrive as HubSpot conversations

"Octopods lets us connect WhatsApp directly to the HubSpot inbox, so our sales team can chat with leads and customers without switching tools. All conversations are stored in HubSpot, which makes follow-ups and tracking much easier. The pricing is also cheaper than other WhatsApp integration options we looked at. Whenever we faced an issue or bug, the Octopods team was quick to respond and helped us until it was resolved."

Maulana, J.WhatsApp for HubSpot userRead on the HubSpot App Marketplace

short answers

HubSpot messaging integrations FAQs

Octopods is a messaging integration that connects WhatsApp, Telegram, Instagram and other popular messaging apps to HubSpot. Messages arrive in your HubSpot inbox, your team replies from there, and each reply goes back to the customer on the same app. Breeze Customer Agent replies reach customers on every connected channel.

Octopods connects 9 messaging channels to HubSpot: WhatsApp, Instagram, Facebook Messenger, Telegram bots, Telegram personal accounts, Twilio SMS, Slack, TikTok and LINE. Facebook Messenger and Slack are available on request. The Octopods integration allows you to manage all these channels without leaving your HubSpot inbox.

Each channel has its own page with setup steps and FAQs, such as the HubSpot WhatsApp integration, the HubSpot Telegram integration, the HubSpot Instagram integration and the HubSpot SMS integration with Twilio.

Octopods needs a HubSpot Professional or Enterprise GTM seat to receive and reply to messages in the HubSpot inbox, as shown on our HubSpot Marketplace listing. Free and Starter plans don't include it. If you're unsure which seat you have, book a quick call with our team and we'll check before you set anything up.

The Octopods setup process takes only a few minutes. Once you install the Octopods HubSpot app from the HubSpot App Marketplace, you can connect your channels in a few clicks. Once connected, messages sync in near real time and you can start supporting customers directly from your HubSpot inbox.

For HubSpot teams, yes. respond.io, Trengo and SleekFlow are separate messaging platforms with their own inbox. Octopods keeps WhatsApp, SMS and social messages in the HubSpot inbox your team already uses. See A respond.io alternative for the HubSpot inbox, or compare Octopods with other options.

To fix an error connecting a HubSpot inbox messaging integration, check three things. First, the plan: the messaging app or connector needs a HubSpot Professional or Enterprise GTM seat, and Free and Starter don't include the custom channels it uses. Second, the inbox: choose the HubSpot inbox or help desk for each channel in Octopods, and if no inbox appears, check that one is set up in HubSpot and that your seat qualifies. Third, permissions: the person connecting the portal must be allowed to install apps in that HubSpot account, such as a super admin. See connecting HubSpot, connecting a HubSpot portal and HubSpot channel setup, or read our guide to the key HubSpot messaging integrations.

Octopods needs a HubSpot Professional or Enterprise GTM seat. If the HubSpot inbox isn't available when you connect a channel, or you see a permission error, check the seat and ask a HubSpot admin with permission to install apps to connect the portal.

Ready to sync messaging apps with HubSpot?

Set up the integration with full support from our team

Start 7-day free trialAvailable on the HubSpot Marketplace