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built for customer service teams on Intercom & HubSpot

Connect popular messaging apps to Intercom

Bring messages from WhatsApp, Telegram, Instagram and other popular messaging apps to your Intercom or HubSpot inbox.

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Octopods connects Instagram, Messenger, WhatsApp, Telegram, TikTok, Slack, Viber, Twilio SMS, WeChat to Intercom, and Instagram, Messenger, WhatsApp, Telegram, TikTok, Slack, Twilio SMS, LINE to HubSpot. Customer messages flow through Octopods into your inbox, and your replies flow back to the customer's channel. Microsoft Teams, Discord, RCS are shown as coming soon.

Trusted by support teams worldwide

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inside your inbox

Messaging apps in Intercom and HubSpot

Octopods brings WhatsApp, Instagram, Facebook Messenger, Telegram, Twilio SMS, TikTok, Slack and other messaging apps into the inbox your team already uses.

One inbox, every messaging app

WhatsApp, Instagram, Messenger, Telegram and other chats arrive as normal conversations in your Intercom or HubSpot inbox.

Fin AI and Breeze AI on every channel

Fin AI in Intercom and Breeze AI in HubSpot reply on every connected channel.

Details for Intercom and HubSpot

Contact matching

Chats are matched to the contact with the same phone number or identifier, so your team sees the history when they reply.

Details for Intercom and HubSpot

Proactive messaging

Start the conversation yourself on WhatsApp and SMS, from Intercom or HubSpot (plus Viber Business Messages on Intercom).

Details for Intercom and HubSpot

Broadcasts

WhatsApp and SMS broadcasts from Intercom, up to 10,000 contacts per broadcast. Create, review and activate each campaign.

Workflows keep working

Messaging app chats arrive as regular Intercom or HubSpot conversations, so your assignment rules and workflows apply.

Near real time sync

Messages usually arrive in Intercom or HubSpot within seconds, and replies go back to the customer on the same app.

pick your platform

Octopods works inside Intercom and HubSpot

Install it from the Intercom App Store or the HubSpot App Marketplace, then connect the channels you need.

Intercom

Install from the Intercom App Store

  • Native Inbox App

    Customer details and channel context, right inside the conversation.

  • Contact matching

    Chats linked to the Intercom contact with the same phone number or identifier.

  • Proactive messaging

    Start conversations with WhatsApp, SMS and Viber Business Messages templates.

  • Fin AI on every channel

    Fin and Workflow replies reach the customer on their messaging app.

Connects

Explore Intercom integrations

HubSpot

Install from the HubSpot App Marketplace

  • HubSpot shared inbox

    WhatsApp, Instagram and Telegram in the HubSpot inbox, next to the customer's record.

  • Contact timeline

    See a customer's messaging app conversations from their HubSpot contact.

  • Contact matching

    Messages link to existing contacts by phone or a mapped property, designed to prevent duplicates.

  • Proactive Cards

    Send WhatsApp and SMS from the HubSpot contact record.

Connects

Facebook Messenger and Slack are available on request.

Explore HubSpot integrations

where Octopods stops

Does Octopods replace Intercom or HubSpot?

No. Intercom or HubSpot stays your inbox and system of record. Octopods only connects your messaging apps to it.

your inbox

Same inbox

No new inbox to learn, and nothing to migrate.

your data

Messages aren’t kept

Message content, media and personal data aren’t kept.

your workflows

Bots and AI keep working

Fin and Workflow replies (Intercom) and Breeze Customer Agent replies (HubSpot) reach customers on their app.

Octopods isn’t a CRM, a helpdesk or a separate inbox. It connects WhatsApp, Telegram, Instagram and other popular messaging apps to Intercom and HubSpot, so every conversation stays in the inbox your team already uses.

who it’s for

Who uses Octopods?

Customer service, sales and omnichannel teams on Intercom and HubSpot.

  • Official APIs

    Every channel uses official APIs.

  • Encrypted data

    Encrypted at rest and in transit.

  • Messages aren’t kept

    Message content, media and personal data aren’t kept.

  • Set up in minutes

    7-day free trial, no credit card required.

what teams say

What support teams say about Octopods

Capterra

Great experience, easy to manage

“Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.”

Tania C.
Sr Sales & Operations Manager | Financial Services
Capterra

Very useful tool

“Very easy to use and setup. Met our needs and filled a gap we had.”

Jeff L.
Technology Product Manager | Mental Health Care
Capterra

Amazing for centralising your support channels.

“Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.”

Aaron S.
Operations Analyst | Computer Software
Capterra

Great tool to make customer support via WhatsApp Scalable

“a great tool to connect your WhatsApp and any social media support channel to your Intercom inbox”

Lucas G.
Performance Coach | Internet

short answers

Octopods FAQs

Octopods connects WhatsApp, Telegram, Instagram and other popular messaging apps to Intercom and HubSpot. Messages arrive in the Intercom or HubSpot inbox your team already uses, and replies go back to the customer on the same app, so there's no separate inbox, helpdesk or CRM to manage.

Octopods supports 11 messaging channels. WhatsApp, Instagram DMs, Facebook Messenger, Telegram bots, Telegram personal accounts, Twilio SMS, Slack and TikTok connect to both Intercom and HubSpot. Viber Business Messages and WeChat connect to Intercom, and LINE connects to HubSpot. Your team handles every conversation in one workspace.

No. Setup takes minutes, with no code. You don't need developers or specialized technical skills: connect your accounts in Octopods and start messaging.

Connecting your messaging apps centralizes conversations, keeps your data clean, and gives your team full visibility into every customer interaction.

Octopods offers plans based on the channels you need to connect. Self-serve plans start at $49 a month, and each additional channel is $39 a month on Omnichannel. Explore plans, WhatsApp pricing and messaging allowances on our pricing page.

Yes, on Intercom. Octopods Broadcasts send WhatsApp and SMS messages to up to 10,000 contacts per broadcast. See Broadcasts in the help center for requirements.

Bring all your conversations into Intercom & HubSpot.

No new inbox. No migration required.

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