Questions about Octopods?Schedule a call
built for customer service teams on Intercom & HubSpot
Bring the most popular messaging apps into Intercom
Connect WhatsApp, Telegram, Instagram and other popular messaging apps to Intercom and HubSpot.
Trusted by support teams worldwide
the daily scramble
Having conversations on too many channels?
The problem
Disconnected channels
- Teams switch between apps just to reply
- Conversations live outside Intercom or HubSpot
- Fin AI, Breeze AI and workflows don’t apply
- Managers can’t see volume or response times
The solution
Bring messages into Intercom or Hubspot
- Works natively inside Intercom & HubSpot
- Every channel flows into your workflow
- Fin AI & Breeze AI replies reach every channel
- Full context, visibility & control
two platforms, one inbox
Built to work natively with Intercom and HubSpot
who uses it
From customer support to sales follow-ups
why teams stay
Why teams love Octopods
Intercom & HubSpot partner
Approved app partner for both platforms.Omnichannel connection
All messaging apps, one support platform.Official, secure APIs
Built on official APIs, with your data encrypted at rest and in transit.Native platform workflows
Assignments, notes, tags and handoffs, as usual.Automation & AI ready
Fin AI, Breeze AI, bots and workflows everywhere.Analytics & visibility
Workload, response times and history in one place.
what teams say
What support teams say about Octopods
Great experience, easy to manage
“Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential.”
Tania C.
Sr Sales & Operations Manager | Financial Services
Very useful tool
“Very easy to use and setup. Met our needs and filled a gap we had.”
Jeff L.
Technology Product Manager | Mental Health Care
Amazing for centralising your support channels.
“Really positive experience, the support team are great and reply very quickly. Installation was easy and it's been well received for our team.”
Aaron S.
Operations Analyst | Computer Software
Great tool to make customer support via WhatsApp Scalable
“a great tool to connect your WhatsApp and any social media support channel to your Intercom inbox”
Lucas G.
Performance Coach | Internet
short answers
Frequently asked questions
Octopods is an integration tool that connects channels like WhatsApp, Instagram DMs, and Telegram to Intercom & HubSpot. It lets your team manage all conversations from one place while keeping customer data organized and up to date.
Octopods supports 11 messaging channels. WhatsApp, Instagram DMs, Facebook Messenger, Telegram bots, Telegram personal accounts, Twilio SMS, Slack and TikTok connect to both Intercom and HubSpot. Viber and WeChat connect to Intercom, and LINE connects to HubSpot. Your team handles every conversation in one workspace.
No. Octopods is fully no-code and includes a guided setup for each channel. You don't need developers or specialized technical skills. Just follow the steps, connect your accounts and start messaging.
Connecting your messaging apps centralizes conversations, keeps your data clean, and gives your team full visibility into every customer interaction.
Octopods offers flexible plans based on the channels you need to connect. Instagram is included in Omnichannel pricing at the same channel rates as our other included channels. Explore plans, WhatsApp pricing and messaging allowances on our pricing page.
Yes, on Intercom. With Octopods Broadcasts you can create, review and activate WhatsApp and SMS campaigns, then monitor them and retry messages that fail. See Broadcasts in the help center for requirements.
Bring all your conversations into Intercom & HubSpot.
No new inbox. No migration required.