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Official Intercom App Partner

Connect WhatsApp to your Intercom Inbox

Answer WhatsApp, Telegram, Instagram and other messaging apps from your Intercom inbox.

Install on IntercomBook a demo
  • No credit card required
  • 7-day free trial
Octopods connects Instagram, Messenger, WhatsApp, Telegram, TikTok, Slack, Viber, Twilio SMS, LINE, WeChat to Intercom. Customer messages flow through Octopods into your inbox, and your replies flow back to the customer's channel. Microsoft Teams, Discord, RCS are shown as coming soon.

trusted by Intercom teams

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inside the inbox

Built for Intercom agents

Native Intercom Inbox App

The source channel, a link to the customer's profile and proactive templates, in the conversation sidebar.

Explore feature

Contact matching

Messages link to existing contacts when channels share an identifier, such as a phone number. Designed to prevent duplicates.

Explore feature

Proactive messaging

Start conversations with WhatsApp, SMS and Viber Business Messages templates.

Explore feature

Fin AI on every channel

Fin and Workflow replies reach customers on WhatsApp, Telegram and every connected channel.

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every channel

Connect the channels your customers use

three quick steps

Get started in minutes

  1. 1step 1

    Install Octopods

    Find us on the Intercom App Store

  2. 2step 2

    Connect channels

    Pick the apps to add to your inbox

  3. 3step 3

    Start chatting

    Messages from every app land in Intercom

See how it works

"Great. I had great support when implementing. And it's super helpful having access to the trial so I could test it and try it to discover it's true potential."

Tania C.Sr Sales & Operations Manager, Financial ServicesRead on Capterra

short answers

Intercom messaging integrations FAQs

No. Intercom remains your inbox and system of record. Octopods does not replace or duplicate it, it only connects messaging channels to Intercom so conversations appear where your team already works.

No. With Octopods, you can connect your messaging channels to Intercom in a few clicks, with no coding or backend work. See the Intercom inbox integration guide.

Intercom integrates with a wide range of tools across CRM, marketing, support, and automation. For messaging apps, Octopods is an Intercom WhatsApp and Instagram app and connector that also adds Twilio SMS, Telegram and more, all directly into your Intercom inbox.

Yes. Octopods is an Official Intercom App Partner and is built on official, supported APIs, with data encrypted at rest and in transit.

Intercom has its own WhatsApp channel and its own Telegram bots. With Octopods you keep your own WhatsApp Business Account and add more apps to the same inbox. See Intercom native WhatsApp vs Octopods and all comparisons.

Yes. With Octopods, Fin and Workflow replies are forwarded to the customer on WhatsApp and the other connected messaging apps. This is on by default for accounts created since September 2025; older accounts turn on "Allow Fin & Workflow Support" in Settings. Intercom's own plan and credit rules for Fin apply.

Ready to connect messaging apps to your Intercom inbox?

Set up the integration with full support from our team

Get startedAvailable on the Intercom App Store