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    ViberViber Integration

    Connect VBM to your Intercom inbox in minutes

    Bring Viber Business Messaging into Intercom and handle customer conversations from one inbox.

    Official Viber Business Partner
    7-day free trial
    Viber
    Intercom

    Viber → Intercom

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    Millions of Viber messages synced to Intercom every month

    Does this sound familiar?

    Your customers message you on Viber, but your team handles support on Intercom.

    • Support agents switch between tools to reply to Viber messages
    • Conversations get missed because Viber isn’t part of your main support workflow
    • There’s no clear ownership for Viber conversations
    • Scaling support in Viber-first markets is challenging

    Bring VBM into Intercom

    Connect Viber Business Messaging to Intercom through Octopods and manage Viber conversations like any other support channel

    1

    Create account

    Create and verify your Viber Business Messaging account

    2

    Connect

    Connect VBM to Intercom using Octopods

    3

    Start messaging

    Start sending and receiving Viber messages inside the Intercom inbox

    Connect your account

    Link your Viber Business Messaging account to get started

    Why use Octopods for VBM + Intercom

    Intercom-native experience

    Viber messages arrive as standard Intercom conversations. Teams reply using the same inbox, notes, tags, and collaboration tools they already use.

    Automation across channels

    Intercom workflows apply to Viber conversations automatically. Proactive messages, follow-ups, and notifications can be sent on Viber from Intercom.

    Built for routing and ownership

    Conversations include channel and user data as Intercom attributes. That data supports assignment rules and inbox organization.

    Who this integration is for

    • B2B teams using Intercom as their main customer communication platform
    • Companies that receive customer messages through Viber Business Messaging
    • Support teams that want Viber conversations handled inside the Intercom inbox
    • Operations, trust, or customer experience teams managing high-intent 1-to-1 Viber conversations

    What this integration is not

    • Not a Viber marketing or broadcast campaign tool
    • Not for bulk promotional messaging or mass outreach
    • Not a replacement for Intercom
    • Not a shared inbox tool

    How teams use the VBM Intercom integration

    Customer support

    Support teams handle inbound Viber conversations directly in Intercom, meeting customers where they already are

    Transactional updates

    Teams use Viber for proactive order updates, service confirmations, & account notifications, all managed through Intercom.

    Sales outreach

    Sales teams use Viber to reach customers for important sales conversations that require attention

    Frequently asked questions

    Ready to connect Viber to your Intercom inbox?

    Set up the integration with full support from our team

    Available on the Intercom App Store