Intercom + Twilio SMS integration

Receive and respond to your Twilio SMS messages right in Intercom

Twilio icon connected to Intercom icon via Octopods icon
Screenshot of messages synchronized between SMS on a mobile phone and the Intercom web app

Send and receive SMS messages from the comfort of your Intercom inbox

Our deep integration with Intercom means your channel chats are pure Intercom conversations.

You can use features such as tags, saved replies, and assignment rules, as you would with any other Intercom conversation.

Send and receive messages to and from Intercom

Organize your inbox using assignment rules

  • Custom Data Attributes

    All leads created by Octopods come with Custom Data Attributes (CDAs) that make it easier for your team to find, filter, and segment your users.

    CDAs can also be used to create automatic assignment rules, making sure that each conversation gets to the right person.

    Learn more about Octopods CDAs →

If Phone attribute starts with +60 and octopods_channel attribute is Twilio,
                  then Assign to Malaysia SMS Team

Use our Intercom Inbox app to supercharge your experience

  • Channel context

    We provide additional context for each Octopods conversation, so you'll have all the information you need without leaving the Intercom inbox.

  • User merging

    Manually merge your new lead with any existing user.

  • Proactive messaging

    Proactively communicate with your users, even if they've yet to initiate a conversation with you.

Octopods Inbox app/Widget showing channel context, manual user merging feature,
                    and proactive messaging feature

Intelligent user matching

  • Matching by phone number

    If any of your existing users contacts you through an SMS or WhatsApp channel, we automatically attach that conversation to them, so you don't have to worry about duplicates in your contact list.

    Learn more about lead creation and matching →

Secure and reliable

We know how hard it is to ensure the privacy of your communications across every platform out there. That's why we don't retain your conversation data.

See our privacy policy, terms, and GDPR information →

Twilio icon with a security shield

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