Twilio SMS Integration for Intercom
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    Twilio SMS Integration

    Reply to every Twilio SMS text inside Intercom

    Octopods connects Twilio SMS to your Intercom Inbox, so your team can manage customer texts with the same workflows they use every day

    Official Twilio API
    7-day free trial
    Intercom

    Twilio SMS → Intercom

    JD
    AS
    MK
    RL

    Millions of SMS conversations managed monthly

    Why SMS support fails

    Providing customer support over SMS opens the door for many headaches.

    • You have multiple support numbers, each on a separate device
    • Agents switch between tools just to reply to a single customer
    • No centralized source of customer conversations and data
    • Compliance rules (STOP/START/HELP) are messy to manage manually

    Connect Twilio SMS to Intercom

    Manage and reply to every Twilio SMS inside Intercom inbox

    1

    Connect

    Add Twilio to Octopods by entering your SID, Auth Token, SMS-Capable number

    2

    Sync

    Twilio SMS texts instantly show up in your Intercom inbox

    3

    Start texting

    Agents reply from the Intercom inbox. Customers receive texts from your Twilio number.

    Connect Octopods

    1. Connect

    Enter your Twilio credentials

    Why use Octopods for Twilio SMS + Intercom

    The easiest way to provide a solid customer support experience on Twilio SMS

    Contact syncing

    • Every incoming SMS creates a new Intercom user
    • If the customer contacted before, Octopods matches an existing user based on the sender's phone number

    Compliance with opt-out rules

    • Octopods automatically respects carrier-required opt-out rules
    • When customers text STOP, START, or HELP, we sync those signals to Intercom and Twilio

    Proactive messaging

    • Send SMS notifications and reminders proactively through Intercom
    • Send a direct SMS to any customer with a phone number, even if they haven't contacted you before
    +1 (555) 123-4567
    via Twilio SMS
    New
    Hi, when will my order arrive?
    You
    Hi! Let me check that for you. Can I get your order number?
    Delivered
    Contact matched
    Synced to Intercom

    How teams use the Twilio SMS Intercom integration

    How teams turn customer texts into faster support and smoother operations

    Customer support

    Quick mobile help without forcing customer into an app or website

    Operations & logistics

    Can be used to send delivery updates, reminders, order confirmations

    Service notifications

    Real-time alerts customers read without opening a different app

    Frequently asked questions

    Common questions about the Intercom Twilio SMS Integration

    Ready to integrate Twilio SMS with Intercom?

    Sync all SMS conversations to your Intercom inbox in a few minutes

    Available on the Intercom App Store