Intercom LINE integration for LINE Official Accounts

The Intercom LINE integration from Octopods connects your LINE Official Account to Intercom. Octopods is a LINE app and connector for Intercom: LINE messages arrive as Intercom conversations, and your team replies to LINE from the Intercom inbox.

Turn on the Messaging API for your LINE Official Account. In Octopods, select your Intercom workspace, choose LINE and paste the Channel ID and Channel secret from your LINE channel. Then add the webhook URL that Octopods shows to your channel's Messaging API settings and turn on Use webhook. Send a test message to your LINE Official Account: it arrives as a new conversation in Intercom.

Both are in your LINE channel's settings in the LINE Developers Console, once the Messaging API is turned on for your LINE Official Account. Copy them into Octopods when you connect LINE to Intercom. The LINE setup guide shows each screen.

To answer LINE in Intercom, teams connect their LINE Official Account to Intercom with an app. Octopods is a LINE app for Intercom that brings LINE chats into the Intercom inbox, next to WhatsApp, Telegram and your other channels.

Yes, with a LINE integration. Messages to your LINE Official Account arrive in your LINE inbox in Intercom, usually within seconds, and your team replies to LINE from Intercom with assignments, notes and tags.

Yes. LINE group chats can come into Intercom as conversations your team answers, and images and files customers send on LINE arrive in the Intercom conversation.

Check that the webhook URL from Octopods is saved in your channel's Messaging API settings and that Use webhook is on, and that the Channel ID and Channel secret in Octopods match your LINE channel. If some replies fail with a monthly limit error, your LINE Official Account has used its plan's monthly message allowance; check your plan in LINE Official Account Manager. The LINE setup guide walks through each step.

LINE is one channel on Octopods. Self-serve plans start at $49 a month for your first channel and $39 a month for each additional channel, with a 7-day free trial and no credit card required. LINE sets its own plans and message allowances for your LINE Official Account.

Yes. The contact attribute octopods_channel_identifier holds the LINE basic ID of the account the customer wrote to, so Intercom assignment rules and Workflows can send each LINE account's conversations to the right team. It holds the latest account the person wrote to.

The conversation arrives in your Intercom inbox like any other, and your team replies from there. If the same person already exists in Intercom under a different channel, agents can merge the profiles with Intercom's own merge tool.

No. LINE conversations start when a customer messages your LINE Official Account; your team then replies from Intercom. Proactive messages from Intercom are available for WhatsApp, Twilio SMS and Viber Business Messages.

For a support team, pick a connector that brings your LINE Official Account into the Intercom inbox with replies going back on LINE. Octopods does that and handles LINE next to WhatsApp, Telegram, Instagram and your other channels, so every conversation stays in Intercom.