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Facebook Integration

Bring Facebook Messages & Comments into Intercom

Turn Messenger chats and Facebook page comments into Intercom conversations with Octopods

Meta verified partner
7-day free trial
Intercom

Facebook → Intercom

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AS
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Thousands of Facebook conversations managed monthly

Two problems, one solution

Some customers contact you on Messenger. Some leave you comments on Facebook pages. Your team is on Intercom. Three different tools.

Messenger and comments disconnected

  • Messages are on Messenger and post comments are on pages
  • No single source of truth, teams have to chase context on different tools
  • Important messages and page comments get dropped

Facebook and Intercom disconnected

  • Teams support customers in Intercom, but messages/comments are outside it
  • Agents juggle multiple tools, Pages, and devices just to respond
  • Hard to get full context when conversations are scattered

Connect Facebook Messenger & Comments to Intercom

Reply to Facebook comments and messages from inside Intercom. In 3 minutes.

1

Install

Install Octopods from the Intercom App Store

2

Connect

Sign in with Facebook, grant permissions, and choose the Page(s) to connect

3

Go live

Reply from Intercom inbox

Install Octopods

1. Install

From the Intercom App Store

Why Use Octopods for Facebook + Intercom

Two important support channels inside one Intercom inbox. A smoother workflow for your entire team.

Messenger + Comments in one place

  • Both private messages and priority comments arrive as Intercom conversations your team can actually act on
  • You can reply to them from Intercom inbox

Multiple pages in one Intercom workspace

  • You can connect multiple Facebook pages to one or more Intercom workspaces
  • Page comments get filtered so that you receive important support inquiries only

Reliable & secure integration

  • Meta verified partner
  • Built on official APIs
Sarah Johnson
via Facebook Messenger
Open
Hi! I saw your post about the new product. Is it available now?
You
Yes! It just launched today. Would you like me to send you the link?
Seen
Messenger
+ Comments

How teams use the Facebook Intercom Integration

Give your customers a faster and smoother support experience with the Facebook Intercom integration

Customer support

Fast, mobile-first replies to Messenger messages and post comments without switching tools

Operations updates

Send order, delivery, and account updates directly through Messenger and comments

Social listening

Spot feedback and questions in post comments before they get lost

Frequently asked questions

Common questions about the Facebook Intercom Integration

Yes. Incoming messages and comments automatically create or merge with Intercom users/leads, keyed by the Messenger user and the Facebook Page.

Octopods uses AI-powered filtering to surface only the comments you care about, like questions or complaints. You can customize which types of comments open conversations and add categories for your business needs.

Yes. You can link multiple Pages to a single Intercom workspace and route messages and comments according to your workflow.

Facebook allows free replies within 24 hours of the user's last message or interaction. Certain policy-approved message tags (like Human Agent) allow limited messaging beyond 24 hours for specific cases.

Ready to integrate Facebook with Intercom?

Sync all Facebook Messenger chats and comments to your Intercom inbox in minutes

Available on the Intercom App Store